Terms and Conditions
If your goods are not as expected you are welcome to return them to us for a refund within
7 days of receipt. They must be unused and in their original packaging accompanied by your sales
receipt. You will be responsible for the cost of returning items to us.
Please note: Any items returned to us incomplete, abused, altered or damaged in such a
way that it voids the warranty we have the right to deduct cost or the full value of each or such items accordingly
you will however receive a full breakdown of such deductions and explanations of which costs incured.
In the unlikely event that your goods are faulty you will be entitled to a refund or exchange.
Please telephone 01423 889964 so we can advise the best course of action.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site and adverts are for the sole purpose of giving an approximate description of the goods.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of Grenadier Supplies. is that all information on the website and adverts should be as accurate and up to date as possible. However, Grenadier Supplies. cannot guarantee the reliability or the accuracy of the information contained within its pages.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed.
We will inform you of the correct price and give you the opportunity to cancel the order. As previously stated should the price change or be incorrect the contract is void and must be restarted by you the consumer. All prices on our website are inclusive of V.A.T. and exclusive of delivery charges which will be payable as indicated at the time of placing your order with a breakdown of all charges including VAT, Delivery, and cost of goods.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have already been charged and we subsequently cancel your order, we will immediately issue a refund in the value of the incorrect price (including delivery charges).
We accept Paypal and all major credit cards will and can be accepted using the Paypal checkout
that we provide in our checkout service. The choice is given to use a Paypal account or to use a direct credit/debit card. We store no credit card information at all in anyway and credit/debit card details are
processed securely and privately through Paypal only.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.
We will let you know ASAP of any ordered items with a shortfall of any form.
Our registered office is Grenadier Supplies, Unit 3, Acorn Business Park,
Keighley, North Yorkshire, BD23 2UE.